Your online account makes it easy to keep track of your loan and manage your repayments whenever it suits you.

TABLE OF CONTENTS

• What Can I Do in My Online Account?
  • Adding a Payment Card
  • Setting Up Your Repayments
  • Choose a Repayment Schedule
  • Monthly Payments
  • Paying by Standing Order
  • Need to Make Changes to your Payment Schedule?

What Can I Do in My Online Account?

You can use your account to:

• View your current balance

• Check your payment history

• See upcoming payments

• Find your memorable word (Card Loans only)

• Update your contact details - more info here: Keeping Your Details Up to Date

• Add or update your payment card

• Manage your payment method

• Set up or review your payment plan

Regularly checking your account can help you stay on top of your repayments and keep your information up to date.

Adding a Payment Card

You can add a new payment card at any time through your online account area here.

Before making changes to your payment plan, it's a good idea to check that the correct payment card is linked to your account.

Setting Up Your Repayments

We usually collect repayments automatically from your debit or credit card. This is known as a Continuous Payment Authority (CPA).

Choose a Repayment Schedule

You can choose the repayment frequency that works best for you:

• Weekly

• Fortnightly (every two weeks)

• Four-weekly

• Monthly

If you're unsure which option is right for you, you can find more information in our Repaying your loan guide. 

Monthly Payments

If you choose to pay monthly, you'll need to select a payment date between the 1st and 28th of the month.

Unfortunately, payment dates on the 29th, 30th or 31st are not available, as these dates do not occur in every month.

Paying by Standing Order

If you prefer, you can make repayments by setting up a standing order through your bank.

When setting up a standing order, please make sure you use your Member Number as the payment reference. This helps us identify your payments and apply them to the correct account.

Need to Make Changes to your Payment Schedule?

You can review and update your payment details and repayment arrangements through your online account at any time, helping you stay in control of your loan and repayments.

If you wish to change your payment schedule, you can do so here.

Please note that where a revised payment proposal is accepted your loan may go into arrears and we are required to update your credit file accordingly. You may also receive automated messages and emails advising you of these arrears.