What Is My Memorable Word?

Modified on Thu, 2 Jul at 1:38 PM

Your memorable word is a security word linked to your account. It may be used when you're making online purchases or when we need to help verify your identity.

If you're asked for your memorable word, you can view it at any time in your Online Account Area.

Please keep your memorable word safe and don't share it with anyone.

Verification Codes

For some online purchases or account activity, we'll send a one-time verification code to the mobile number linked to your card.

You'll need to enter this code to complete your purchase or verify your activity.

If you're not receiving verification texts:

Please check that your mobile number in your online account is correct
Make sure your phone has signal and can receive text messages
Check your spam or blocked message settings

If your details are correct but you're still not receiving codes, please contact us so we can check the mobile number linked to your card and help resolve the issue.

We're here to help make sure you can access your account and complete transactions securely.