Keeping Your Details Up to Date

Modified on Thu, 18 Jun at 9:45 AM

It's important that we have your correct contact and personal details so we can support you throughout your loan and help you apply for future borrowing when you need it.

We take your privacy seriously and will always handle your information securely and responsibly.

TABLE OF CONTENTS

Updating Your Address
Updating Your Phone Number
Changing Your Name
Changing Your Email Address
Why Keeping Your Details Updated Matters

Updating Your Address

If you move home, please update your address through your online account here

To verify your new address, we'll send you an email asking for proof of address.

Accepted Documents

Your document must show your new address and be dated within the last 3 months.

We can accept:

Bank statement
Council Tax bill
Council Tax benefit letter
Mortgage statement
Utility bill (such as gas, electricity or water)
Internet or broadband bill

Helpful Tip

When uploading a photo of your document, please make sure all four corners of the document are visible and the information is clear to read.

Updating Your Phone Number

You can update your phone number at any time through your online account here.

If you have a prepaid card, updating your phone number will also update the contact number linked to your card.

Changing Your Name

If your name has changed, please contact us so we can update our records.

We'll need to see documentation confirming the change.

Reason for Change	Accepted Documents
Marriage or Civil Partnership	Marriage Certificate or Civil Partnership Schedule
Divorce	Decree Absolute or other official divorce documentation
Other Name Changes	Deed Poll or Statutory Declaration

Changing Your Email Address

For security reasons, email address changes cannot be made online.

Please contact us and we'll verify your identity before updating your email address.

To protect your account, we'll ask you a few security questions, such as:

Your postcode
Your date of birth
Some digits from your National Insurance number

Once we've confirmed your identity, we'll update your email address for you.

Why Keeping Your Details Updated Matters

Having accurate information helps us:

Keep your account secure
Contact you about important information regarding your loan
Process applications and account requests more quickly
Provide the best possible service and support

If any of your details change, please update them as soon as possible to avoid delays or interruptions to your account.