Keeping Your Information Up to Date
To work in partnership with you, we need to have your correct details. This helps us make sure you can always apply for a loan when you need one.
We promise to handle your information with integrity and keep it safe.
If You Move House
If you move to a new home, please tell us on your online account. We will send you an email asking for a photo of a document to prove your new address.
Documents we accept (must be dated within the last 3 months):
• A Bank Statement
• A Council Tax Bill or Benefit Letter
• A Mortgage Statement
• A Utility Bill (like water or gas) or an Internet Bill
Top Tip: When you take a photo of your paper, make sure we can see all four corners.
If You Get a New Phone Number
You can change your phone number on your online account. If you have a prepaid card, this will update the number on your card, too. This helps us keep our connection Open and easy.
If You Change Your Name
If your name changes, please contact us. We want to make sure our records are right! You will need to show us a document that proves your name has changed.
| Reason for Change | Document Needed |
| Marriage or Civil Partnership | Marriage Certificate or Partnership Schedule |
| Divorce | Divorce Papers (Decree Absolute) |
| Other Name Changes | A "Deed Poll" or "Statutory Declaration" |
If You Change Your Email
To protect your account and maintain Trust, we need to talk to you before we change your email. We will ask you three "security questions" to make sure it is really you:
1. What is your Post Code?
2. What is your Date of Birth?
3. What are some of the numbers from your National Insurance Number?