You must "activate" your card before you can use it. Call one of these numbers: 

? 0203 468 4112 or 0203 327 1991


You will need to type in:

  1. Your 16-digit card number.
  2. Your birthday. For example, if you were born on the 1st of May 2000, type: 01/05/00.

Help for hearing: If you find it hard to hear on the phone, you can use the Relay UK app. This is a free service that helps you talk to us using text.



Forgot Your PIN?

If you forget your PIN, call the numbers above. Type in your card number and birthday, then pick the "PIN reminder" option.