TABLE OF CONTENTS

• What do you Check? 
• You’ve been Accepted 
  • I’ve been accepted for a Loan
  • I’ve been accepted for a prepaid card.
• Why your application might be Declined
• When your application is Referred to our underwriters
• When we need Additional information

When you apply for a loan, we'll check if it's the right choice for you.

We want to make sure you can afford the repayments before we lend you any money.

What do you Check? 

We may look at:

• How you're paying any loans or credit you already have
• Information on your credit file
• Your income and regular spending
• Your bank statements (if we ask for them)
• Information to confirm your identity and help prevent fraud

We don't make our decision using just a credit score. We look at your situation as a whole.

You’ve been Accepted 

Once your application has been accepted, you will then receive an email from us containing your precontract information and loan agreement. 

I’ve been accepted for a Loan

You'll get your item in as quickly as 3 business days with fast, free nationwide delivery on most items. Many products are available for next-day delivery with free removal and low-cost installation options available for home appliances. 

I’ve been accepted for a prepaid card.

Applied for a Shopping card loan? You'll receive your pre-paid Mastercard via Royal Mail within 7-10 working days and can then start shopping online and in-store.

Why your application might be Declined

We look at how you’re managing your existing credit from your credit file and sometimes from your Bank Statements via Open Banking.

If it looks like you’re struggling to pay your existing credit we won’t be able to lend to you because we can’t evidence that you can afford another loan on top of the ones you already have.

There may be misreporting on your credit file, so do check your credit file regularly to see what’s on there and if there’s anything wrong – dispute it.

Use Credit Karma:

• It’s free;
• You can check your credit file;
• You can dispute it in a couple of clicks.

You can appeal our lending decision, just reply to our email declining you and explain why – give us extra information that you think is relevant to your application that would help explain why you can afford the loan.

You might be entitled to more benefits - please try this free Benefits Calculator to see if you’re entitled to anything extra.

When your application is Referred to our underwriters

Your application may be referred to our underwriters so they can review it. 

Checks we do

As a responsible lender, fully authorised and regulated by the Financial Conduct Authority, we want to help you access affordable and flexible credit that is right for you and your circumstances. That’s why we carry out credit and affordability checks as part of our loan application process.

Credit Checks: We do look at your credit, but we care more about how you pay your bills now. If you are currently struggling with debt, it may be hard to borrow.

Bank Statements: One way of carrying out these affordability checks is by asking to see your bank statements – either online through secure Open Banking or via paper records. This allows us to gain insight into your income and expenditure which helps us decide whether a loan from us will be suitable for you.

National Insurance: As part of our responsible lending policy, we have to verify your identity. We use your National Insurance number to do this because it is a key piece of identification that is personal to you and stays with you.

When we need Additional information

As a responsible lender, fully authorised and regulated by the Financial Conduct Authority, we want to help you access affordable and flexible credit that is right for you and your circumstances. That’s why we carry out affordability checks as part of our loan application process.

One way of carrying out these affordability checks is by asking to see your bank statements – either online through secure Open Banking or via paper records. This allows us to gain insight into your income and expenditure which helps us decide whether a loan from us will be suitable for you.

If we need this information, we will let you know and you can do this through your Account Area.

If you are unable to connect to open banking then you can select “Send bank statements by email”

You will need to confirm you have done this and then one of our team will be able to review your application.