How Do I Activate My Card?

Modified on Thu, 2 Jul at 1:35 PM

Before you can use your card, you'll need to activate it.

Call either:

0203 468 4112
0203 327 1991

You will need:

Your 16-digit card number
Your date of birth in the format DD/MM/YY

Once you've completed the security checks, select the option to hear your PIN. When your PIN is provided, your card will be activated and ready to use.

Activating Your Card if you are deaf, hard of hearing, or have a speech impairment

If you are deaf, hard of hearing, or have a speech impairment, you can use Relay UK, a free service that helps people communicate over the phone.

You can find out more about Relay UK here: www.relayuk.bt.com

Once connected through Relay UK, call one of the activation numbers above and follow the standard activation process. The Relay assistant will communicate on your behalf.