TABLE OF CONTENTS
The Prepaid Card works differently from a standard bank account, so your repayments will not appear as available spending money on your card.
How Your Card Works
When your loan is approved, the funds are loaded onto your Prepaid Card so you can spend them straight away.
You then repay your loan based on the repayment schedule you agreed when you took out your loan.
Your repayments and your spending balance work separately, which is why your available balance does not change when you make a payment.
Two Separate Balances
It’s important to understand that there are two different balances:
Card Balance – the money currently available for you to spend on your prepaid card
Loan Balance – the amount you still owe on your loan
How Your Payments Are Used
When you make a repayment:
It reduces your Loan Balance
It does not increase your Card Balance
This is because your card balance is based on the original funds made available when your loan was approved, not on repayments you make afterwards.
Example
If you have:
£100 available on your card
£100 remaining on your loan
And you make a £20 repayment:
Your loan balance reduces to £80
Your card balance remains £100 available to spend
In Summary
Your repayments help reduce what you owe, not what you can spend. This allows you to continue using your available funds while managing your loan in a structured and predictable way.
If you’re unsure about your balances, you can always check your online account or contact us for support.
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