How can I make changes to my payment schedule?

You can request changes to your repayment arrangement through your online account.

This includes:

• Changing your payment amount

• Changing your payment frequency

• Reviewing your existing repayment plan

To request a change, visit your account area here:

Important Information

If a revised payment arrangement is agreed, your account may go into arrears if the new payments are lower than your contractual repayments.

If this happens:

• The arrears may be reported to credit reference agencies
• The arrears may appear on your credit file
• You may receive automated emails, texts, or letters about the arrears