TABLE OF CONTENTS

• When Will My Item Be Delivered?
• Appliance Removal and Installation
• Changing Your Delivery Date
  • Dorset Home Stores
  • Whirlpool
• Changed Your Mind?

We're committed to getting your item to you as quickly as possible. Delivery times can vary depending on the product you've ordered and the availability of stock with our retail partners.

When Will My Item Be Delivered?

Delivery times depend on the type of item you've ordered and our retailer partner's stock levels.

• Most appliances can be delivered within 3 business days.

• Some products may take longer, particularly if they are made to order.

• Most products can be delivered throughout the UK, although some retailers may have delivery restrictions for certain locations. Any delivery exclusions will be shown on the product page before you place your order.

Appliance Removal and Installation

Some purchases include free recycling and removal of your old appliance.

If these services are available for your chosen product, you'll see the option to select them in your basket before checkout.

Additional services may include:

• Removal and recycling of your old appliance

• Connection and installation of your new appliance

Please make sure you select any services you require before completing your order. Where applicable, any installation or connection fees will be clearly shown in your basket.

Changing Your Delivery Date

If you need to change your delivery date, please contact the supplier directly.

You can find your supplier's name and contact details in your online account area.

Dorset Home Stores

Phone: 01935 315030
Email: info@dhsonline.co.uk

For more information about your Dorset Home Stores order, click here 

Whirlpool

Phone: 03448 224 224
Web Chat: www.hotpointservice.co.uk

For more information about your Whirlpool order, click here

Changed Your Mind?

If you've decided you no longer want your item after delivery has been arranged and the product is already on its way to you, you can refuse the delivery.

Please note that accepting the item and then returning it may result in a return charge being applied by the supplier.

If you're considering cancelling your order, we recommend contacting us as soon as possible.