If you're experiencing an issue with a product you've purchased, you'll need to contact the supplier directly, as they are best placed to help with product faults, damage, repairs, replacements, or warranty queries.
Your supplier can assist with:
Faulty or damaged items
Missing parts or accessories
Repair requests
Replacement enquiries
Warranty claims
Product-specific support
You can find your supplier's contact details in your online account, or visit our supplier contact information guide here: Contacting your Supplier
We recommend contacting your supplier as soon as possible so they can investigate the issue and provide the appropriate support.
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