Fair for You

Waiting time: Your card will come in the post. It usually takes about 10 days to arrive. Delays: Sometimes the post is slow (like at Christmas). Help...

For your safety, we do not know your card numbers. You must have the card in your hand to see the numbers you need for shopping online.

You must "activate" your card before you can use it. Call one of these numbers:  ? 0203 468 4112 or 0203 327 1991 You will need to type in: ...

In Shops: You can tap your card (contactless) or put it in the machine. The very first time you use it, you must put it in the machine and use your PIN. ...

If you lose your card, tell us right away. It costs £5 to get a new card. The new card will arrive in about one week.

You can only have one type of card at a time. We recommend you read this Article if you are trying to choose between our two types of card: Choosing the rig...