When Will My Item Be Delivered?

TABLE OF CONTENTS

• How Long Will Delivery Take?
• Where Do You Deliver?
• What Can Affect My Delivery Date?
• Can I Track or Change My Delivery?
• Need Additional Delivery Services?
• What If My Delivery Is Delayed?

We're committed to getting your item to you as quickly as possible.

Delivery times vary depending on the type of product you've ordered, whether it's in stock, and the delivery times offered by our retail partners.

How Long Will Delivery Take?

Although delivery times can vary, most orders arrive quickly.

Typical delivery times are:

• Most appliances can usually be delivered within 3 business days.

• Many items are available for next-day delivery, depending on availability and your location.

• Made-to-order products, such as some beds and furniture, may take longer to be manufactured and delivered.

We'll always work with our retail partners to get your order to you as soon as possible.

Where Do You Deliver?

Most products can be delivered throughout the UK.

However, some retailers may be unable to deliver to certain postcodes or locations. If delivery restrictions apply, they'll be shown on the product page before you place your order.

What Can Affect My Delivery Date?

Delivery times can be affected by:

• Product availability and stock levels

• Whether the item is made to order

• Your delivery location

• Availability of delivery appointments from the retailer

If your delivery takes longer than expected, your retailer will normally contact you with an update.

Can I Track or Change My Delivery?

If you need to change your delivery date or have a question about your delivery, please contact your supplier directly. Please note, we can only send your order to the address you used when you applied. To change your delivery address you will need to cancel your order and reapply.

You can find your supplier's contact details in your online account or in our Contacting Your Supplier guide.

Need Additional Delivery Services?

For some appliances, you may be able to choose additional services when placing your order, including:

• Free recycling or removal of your old appliance (where available)

• Installation or connection of your new appliance (additional charges may apply)

If these services are available for your order, you'll be able to select them during checkout before you complete your purchase.

What If My Delivery Is Delayed?

Occasionally, deliveries may take longer than expected due to stock availability or circumstances outside the retailer's control.

If this happens, your supplier will be best placed to provide an update on your order and any revised delivery dates.

If you have any concerns about your order, please contact your supplier directly.